The Pane Hopper

Support

Answers to common questions, and how to reach us.

Video walkthrough

Watch our step-by-step walkthrough covering setup, adding equipment, customer management, logging jobs with photos, recurring visits, and invoicing.

Contact us

Running into a problem, found a bug, or have a feature request? Email us and we'll get back to you.

contact@beltov.dk

Frequently asked questions

How do I set my default hourly rate and currency?

Go to Settings and set your default hourly rate and preferred currency. These pre-fill every new job automatically, saving time in the field.

How do I change the app's language?

Go to Settings → Language and pick from the list, or choose "System default" to follow your device's language automatically.

How do I add a new customer?

Open New Job, tap the customer field, and choose "Add New Customer." You only need to do this once — they'll appear in every future job. For fuller details (address, email, phone, default rate) manage customers from the Invoices tab.

How do I add a piece of equipment?

Go to the Equipment & Maintenance tab and tap +. Add your RO/DI water filtration units, water-fed poles & pumps, pressure washers, extension ladders, and squeegee kits. The Pane Hopper automatically tracks operating hours and resin TDS levels as you log jobs, and alerts you when service or replacement is due.

How do I track RO/DI Resin Filter TDS (PPM)?

When adding or editing a water-fed pole system, set the Resin TDS limit (PPM). As you log jobs, operating hours increase. Log a Resin Replacement service event to reset the counter and mark the resin as fresh.

How do I log a window cleaning job?

Tap New Job, select the customer and date, choose activities (exterior windows, interior windows, solar panels, frames & sills, etc.), enter hours, and optionally add before/after photos. Tap Save — the job is available for invoicing immediately.

How do I generate and send a PDF invoice?

Open the Invoices tab, create or find the invoice, then tap Export PDF. Share it directly via email, AirDrop, or any app on your device.

How do I optimise my daily route?

On the Schedule tab, once a day has two or more jobs with a location saved, a Route order toggle appears for that day. Turn it on to reorder those jobs by shortest distance between them, with a number badge showing each stop's place in the sequence.

What does The Pane Hopper Pro include?

Pro unlocks unlimited jobs and customers, PDF invoice generation, route optimisation, equipment maintenance tracking with automatic hour resets, photo attachments, expense tracking, profit & loss reports, automatic backups, multi-device sync, a job timer, and per-activity checklists.

How do I restore my purchase on a new device?

Open the app, go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

Is my data backed up?

All data is stored locally on your device (offline-first). Pro users can turn on Automatic Backups (Settings → Automatic backups) to create a dated backup file on a schedule you choose, which you can save to iCloud Drive. We also recommend enabling iCloud Backup on your iPhone so your data is included in Apple's standard device backup.

How do I sync data between two devices?

Go to Settings → Multi-device sync (Pro) and tap Save a sync file. Store it in iCloud Drive, Files, or any cloud-storage app, then open that same file from your other device's Settings → Multi-device sync → Load & merge. The Pane Hopper merges the two devices' data automatically — whichever side has the newest change to a job, customer, invoice, expense, or piece of equipment wins, so nothing recent is lost. There's no account, password, or always-on server involved — it all travels through a file you control.

How does the Job Timer work?

Pro users can turn on the Job Timer in Settings → General settings. Tap Start Timer on the Dashboard when you begin a job — it keeps tracking even if you switch apps. Tap Stop and the elapsed time is rounded up to whichever increment you've set under "Round time to" (5, 10, or 15 minutes, or Off), then dropped straight into a new Job Entry ready to save.

What are per-activity checklists?

When you choose one or more activities for a job (exterior windows, interior windows, solar panels, frames & sills, etc.), The Pane Hopper Pro automatically attaches a checklist of the typical steps for those activities to the Job Entry screen. Check items off as you complete them in the field — your progress is saved with the job.

How do I delete all my data?

Go to Settings → Data & Privacy → Delete All Data. You'll be asked to confirm twice, since this can't be undone. It permanently removes every job, customer, invoice, expense, equipment record, and photo from this device — a sync file you've already saved elsewhere, or another device's own copy, is unaffected.